Zoe Puppies we are committed to protecting the privacy of every customer and visitor to our website. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over that information. This policy is effective from 12 August 2026 and applies to all use of our website.

Information we collect
We only collect information that is necessary to process your orders, respond to enquiries and provide our services.

The types of information we may collect include:

Personal information — your name, email address, phone number and delivery address.
Order information — the puppy you purchase, order date, order number and order amount.
Payment information — bank transfer reference details. We do not store credit card or full bank account information on our website.
Website usage information — IP address, browser type, device information and pages visited.
Communication information — the content of emails you send us.

How we use your information
We use the information we collect for the following purposes:

Process pick ups/Deliveries and payments, including bank transfer verification.
Send order confirmations, status updates and delivery notifications.
Provide customer support and respond to your enquiries.
Improve our website, products and services.
Comply with legal, accounting and regulatory obligations.
Prevent fraud, abuse and unauthorised transactions.
Data security
We take the security of your personal information seriously and apply industry-standard measures to protect it.

Sensitive data is transmitted using secure encryption.
We do not store credit card or full bank account information on our servers.
Access to customer data is restricted to authorised staff who require it to fulfil orders and provide support.
Our systems are monitored to detect and prevent unauthorised access.
Data retention
We retain your personal information only for as long as is necessary to fulfil the purposes set out in this policy:

Customer information is retained for as long as needed to fulfill Deliveries and provide after-sales support.
Order records are retained for accounting, tax and legal purposes in line with USA record-keeping requirements.
You may request deletion of your personal data, subject to legal and accounting obligations that may require us to keep certain records.
Third-party sharing
We respect your privacy and do not sell your personal data. Limited sharing may occur only where necessary:

We do not sell customer data to third parties.
We may share delivery details with our courier and logistics partners to fulfil your order.
We may use email service providers to send order confirmations and support communications.
We comply with all applicable USA data protection laws when sharing any information.
Cookies and tracking
Our website uses a minimal set of cookies to function correctly:

The right to access the personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal requirements.
The right to opt out of marketing communications at any time.
The right to data portability — to receive a copy of your data in a structured format.
Policy updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Compliance
This policy is designed to comply with USA regulations, including:

The Protection of Personal Information Act.
The Consumer Protection Act.
Applicable website and electronic communications regulations.